Returns & Exchanges

At EllaOla, we want you to be completely in love with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether you need a different size or a different style, our team is dedicated to ensuring your shopping experience is effortless and satisfying.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.